Privacy Policy

Effective: January 31, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, fill out a form, or contact us. This includes:

Contact information: name, email address, phone number, company name
Account information: login credentials, preferences, and settings
Business information: industry, company size, operational details shared during demos or onboarding
Communication data: messages, feedback, and support requests

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our software and services
Process demo requests and respond to enquiries
Send you technical notices, updates, and administrative messages
Communicate about products, services, and events
Monitor and analyse trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorised activity

We do not sell your personal information. We may share information with:

Service providers who perform services on our behalf (hosting, analytics, email delivery)
Professional advisors such as lawyers and accountants
Law enforcement when required by law or to protect our rights
Business transfers in connection with a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. You can control cookies through your browser settings. Our website may use:

Essential cookies required for site functionality
Analytics cookies to understand how visitors use our site
Marketing cookies to deliver relevant advertising

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@flexibake.com.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last Updated” date.

11. Contact

For privacy-related enquiries, contact us at privacy@flexibake.com or write to:

FlexiBake
Toronto, Ontario, Canada