Support from people who understand food manufacturing.
No call centres. No chatbots. Real people who know your industry.
Multiple ways to get help
Phone Support
Talk to a real person who understands food manufacturing. No call centres, no ticket queues — direct access to our support team.
Email Support
Send a detailed question and get a thoughtful response. Most emails are answered within a few hours during business hours.
Remote Sessions
When a question is easier to show than tell, our team can connect to your screen and walk through the solution together.
Knowledge Base
Step-by-step guides, how-to articles, and video walkthroughs for common tasks — available 24/7.
Support that actually helps
Food manufacturing expertise
Our support team knows the difference between a baker's percentage and a standard formula. They understand production schedules, lot tracking, and food safety compliance.
Long-term relationships
With an average customer tenure of 7+ years, our support team often knows your operation almost as well as you do.
No runaround
You won't be transferred between departments or told to 'submit a ticket.' Our team owns your issue from first contact to resolution.
Proactive check-ins
We don't just wait for problems. Our team reaches out periodically to make sure you're getting the most from FlexiBake.
Support FAQ
What are support hours?
Is support included in my subscription?
How fast will I get a response?
Can you help with training new staff?
Do you offer after-hours support?
Need help? We're here.
Book a demo to see FlexiBake in action, or contact our support team directly.